Return Policy

  • Return policy is not applicable for item(s) on discount.
  • Purchased item(s) from our web store are non – refundable, except for item(s) that are no longer available after your return. Refunds will be made after the returned item(s) inspected and approved by our staff.
  • We only accept returns for items with defect, fault, and/or damage.
  • Items must be returned in unworn, unwashed, and unused condition, with all the original labels and/or tags attached.
  • Printed invoice of the order along should be sent along with the returned item(s).
  • All exchanges are subject to availability.
  • Returns are accepted within 7 days for domestic order and 14 days for international order after shipment received.
  • All shipping cost will be at our expense.


Follow the steps below to return your order:

  1. Log in to your PRIME account
  2. Find your order history under My Account page
  3. Click on the order you wish to return.
  4. Click Return Order and you shall be redirected to our Return Request page.
  5. Fill in the form and wait for our confirmation email. We will let you know if your Return Request is approved. All returns must be approved by our team before you can send the order back.
  6. Once your return request is approved, you may proceed to send the package to the address as follows:



KMI HQ – Jl. Nipah Raya No.6B, Kebayoran Baru
Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12170